Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Apb09
Newbie

Ads on the remote app now?

I got on the app to access the remote and on the continue watching screen I see an ad for Taco Bell. I’ve never seen an ad before and this feels cheap and annoying. 

We are already subjected to enough ads on the streaming side, now we have to look at this bull on the access side of it? 

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6 REPLIES 6
Emissary35
Roku Guru

Re: Ads on the remote app now?

Roku makes most of its money from ad revenue. It's literally all they care about no matter how much it annoys customers. That is why they won't give us programmable buttons on the remote at the bottom, instead they sell them to streaming companies so those buttons only ever open their apps. Also the customer support at Roku is a joke, they are not a very good company at all when it comes to customer satisfaction.

andyross
Roku Guru

Re: Ads on the remote app now?

I rarely use mine, but did a check and see no ads. That Continue Watching list is a bit out of date anyways, showing stuff I already watched yesterday.

0 Kudos
Teekabell
Newbie

Re: Ads on the remote app now?

this just started a few days ago for me. Annoying as FK.

andyross
Roku Guru

Re: Ads on the remote app now?

Just happened to check yesterday, and there was an EXTREMELY annoying VIDEO ad for that Chinese spy company, Temu.

uyidcle
Reel Rookie

Re: Ads on the remote app now?

Ads on the main app screen, ads on the connected devices screen, and an ad for the olympics literally behind the remote. I use the app for private listening 100% of the time and combined with the ads on the main user interface I’m done with Roku completely and will be looking for a new device. If they only make money from ad revenue I’m not given them anymore attention. 

FarScout
Newbie

Re: Ads on the remote app now?

Yep. This was the last straw for me. Trashing my Roku devices this week. They managed to turn Roku into such a cheap and customer-last experience. 

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