Roku legacy products

[WVNKulot]

Hello, 

I am having issues with my 3600GL streamwatch. It is stuck at Screensaver.

Remote and stream stick resetting doesn't work as well.

• Reset button for 5 sec at Streamwatch and blinking
• Reset button for 10 at Remote thrn wait for the blinking

Only results to ROKU LOGO then black screen with no responses from remote. After sometime, screen saver takes place

Please have some help and advise what to do next

[RokuTakashi]

Hi @WVNKulot,

A warm welcome to the Roku Community.

We appreciate you for sharing this information with us, and we'd like to gather more details for us to assist better and understand the issue further. May we know when this issue started to occur? Also, are you prompted to set up your device again? Since you've fully reset your Roku device, it'll require you to activate the device once more and make sure to pair your Roku remote again too.

Furthermore, can we have some visuals referring to the issue? An image would be of great help.

We look forward to hearing back from you.

All the best,
Kash