NicBoz
Newbie
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07-31-2024
11:42 AM
Stolen Device by Moving Company
My son's Roku and remote were stolen by the moving company. The instructions on the support page say to "remove the device" and then if you go to the next topic it says "do not delete the device." Is removing the device different than deleting the device? What is the best path here as I have an insurance claim still in process?
2 REPLIES 2
makaiguy
Community Streaming Expert
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07-31-2024
11:59 AM
Re: Stolen Device by Moving Company
Can you provide links to the two support pages you mentioned? Your question can be better answered if we can see these your references in context.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
andyross
Roku Guru
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08-01-2024
07:10 AM
Re: Stolen Device by Moving Company
Just go to your dashboard on the Roku web site, and remove any lost/stolen/thrown-out/resold/unused devices.