Roku legacy products

Still have old Roku models? Find help and recommendations for older Roku devices that no longer receive software updates or aren't eligible for channel updates.
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DOODAH502
Reel Rookie

Getting Roku to discover this device

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3 REPLIES 3
atc98092
Community Streaming Expert

Re: Getting Roku to discover this device

You've posted this in the Legacy section, but you're showing an Express, which is not Legacy.

Exactly what are you attempting to do? In what way are you trying to get your Express "discovered"?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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DOODAH502
Reel Rookie

Re: Getting Roku to discover this device

I hope I don't confuse you as much as I'm confused. We bought this 3700 quite a few years ago. Apparently that's old stuff now to Roku.  Every time I try and get this streaming device attached to my account, I get a page that says enter the code you see on your TV screen, but there is no code.  We've been using this thing for years, but now that LIVE•PD is back on REELZ NOW, I wanted to watch it, but can't get anything to jibe together.

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atc98092
Community Streaming Expert

Re: Getting Roku to discover this device

Thanks for responding. You only link your Roku to your user account when the player is first purchased and set up. It should never require linking again unless you've done a factory reset, which does make it act as a brand new device again. The 3700 is an older device, but still officially supported by Roku. I have never recommended the basic Express, as it has less than stellar WiFi performance, and a better device just isn't that much more money.

Go into the Settings/System/About menu and see if the email address listed matches your Roku user account. If it does, then there's no need to link your player. 

Roku devices no longer use a code to link a new device to your account. Instead it asks you to enter your Roku account email address and you receive an email with an activation link. This was done because of scammers tricking users to go to their bogus registration site and steal your credentials.

Is it you're trying to log into a specific app/channel and that is what's asking for a code? That would make more sense, but since I don't use that channel I'm uncertain how you log in/subscribe to their channel.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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