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davniyi
Level 7

There was an error submitting the form while creating DP channel

My first time using DP or ROKU andI can't seem to be able to upload branding images, anytime I upload and click save, it returns "There was an error submitting the form while creating" message. It's quite a frustrating experience as the error message does not give any description on what to do next or possible causes.

The image size/resolution are good, so it's not from there.

Please any help on how to go around this? Would be very grateful for any hints or perhaps how long this might take to fix.

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7 REPLIES 7\
AaronMSpelling
Level 13

Re: There was an error submitting the form while creating DP channel

hi @davniyi  ,i  had the same issue over the weekend but now,  it's working.

Roku is a huge network , so it is "normal" from time to time to experience "glitches" 

 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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davniyi
Level 7

Re: There was an error submitting the form while creating DP channel

Oh, Thanks for replying @AaronMSpelling , did you mean to say it is "now" working?

I hope it works eventually, would keep trying. Thanks a lot.

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Baradanikto
Level 13

Re: There was an error submitting the form while creating DP channel

You may also want to try clearing the browser cache.  The developer's portal is a web app that tends to have the occasional bug.

FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
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AaronMSpelling
Level 13

Re: There was an error submitting the form while creating DP channel

yeah @davniyi  ......  sorry  , it is working

i submitted 4 channels in the past hour 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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davniyi
Level 7

Re: There was an error submitting the form while creating DP channel

Great, I just tried minutes ago and it worked, I guess it was a temporary issue at ROKU. Thanks a lot.

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davniyi
Level 7

Re: There was an error submitting the form while creating DP channel

Oh I see, I just tried randomly and it worked. So I am guessing people having this problem in the future would just need to either wait a while or clear their cache.

Thanks a lot for weighing in.

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AaronMSpelling
Level 13

Re: There was an error submitting the form while creating DP channel

in this case was waiting 

they had some issues since Friday not only with the branding part Smiley Happy

 but usually if there is a problem over the weekend  , it works again on Monday so .....  no stress Smiley Happy 

 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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