I had been emailing back and forth about a bug a year ago, but every email I have sent in the last 9 months has been completely ignored. They were always terrible about responding in a timely manner, but now I can't get anything from them.
Here are the addresses I've tried:
email@example.com (no longer exists)
I had received responses from all of them at one point or another previously, but none will respond now, and I can't find any current support contact info on the developer site now. Does anyone else know of another email address I could try?
It really seems like they launched a buggy product and a community support forum, and then just walked away.
Yeah that's the feeling I get. They just need to make sure it's bug free in order for that to actually work. There are way too many people having issues in these forums for Roku to be able to just completely shut down support for this product.
The bug that they've been ignoring for 9 months is that the "chronological order" for categories does not work. I have since taken the time to scrap my MRSS feed and implement a JSON feed with playlists instead so that I can specify sorting on my end and just bypass their category sorting.