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Binge Watcher

Can't change address - No support for almost 2 months

In order to monetize a channel ( even with a 3rd party ) Roku made it mandatory to enroll into a Payouts program.

HOWEVER, after editing addresses ( including bank address ) , the info is saved WITH A RUSSIAN county in the address!!!  No idea where that is coming from. For this reason i can't enroll and complete the tax forms. My videos are running and i'm losing money!!!

I opened a support ticket for this almost two months ago. No solutions since then. 

For the past several days it has been impossible to even try to edit. You simply get a "Something went wrong... " error.

How do i contact a supervisor or tech? 

Screenshot 2023-10-12 at 10.34.25.png

0 Kudos

Re: Can't change address - No support for almost 2 months

Have you got any response from partner success? have your issue been solved?
I am in similar situation

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