@Jimh33 , try the online contact form here https://developer.roku.com/en-ca/contact
or email here : partnersuccess@roku.com
like @Baradanikto said , this forum is mainly "serviced" by other developers , they cannot help you with your issue , you need a Roku employ for that , they "chip in" here from time to time - when needed , but , it is not a good idea to wait until one of them will see your request.
Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/