You might get better help if you provide more details. Keep in mind, this forum is manned by other channel developers, not typically Roku. If you have a problem with the website, contact Roku Partner Success.
FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
like @Baradanikto said , this forum is mainly "serviced" by other developers , they cannot help you with your issue , you need a Roku employ for that , they "chip in" here from time to time - when needed , but , it is not a good idea to wait until one of them will see your request.
Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/