Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Alexissneeily
Level 7

Tv freezing and not working with remote

Good Morning, I don't know who will be able to help me but I need help. Yesterday my tv was working fine. And last night all of a sudden my tv has been glitching and freezing and not working with any remotes. I restarted the whole tv and the reset up went fine. Now it's doing the same thing freezing and glitching and not slecting anything. Can someone please help me!! 

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5 Replies
DBDukes
Level 16

Re: Tv freezing and not working with remote

Just to confirm, this is a Roku TV, and not a TV with a Roku device attached?

What is the Roku model number and OS version? Settings > System > About

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Alexissneeily
Level 7

Re: Tv freezing and not working with remote

It's a Roku Tv Onn version. 

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DBDukes
Level 16

Re: Tv freezing and not working with remote

What I'm about to suggest isn't a solution, but a troubleshooting step to narrow down the problem.

First, let's clarify if your Roku TV is connected to your network. If you did a factory reset of your TV, and if you aren't connected to your network, these steps can't be accomplished as I'm describing. So, if you haven't yet done a factory reset, don't do one.

If you have a smart phone, you can download the Roku app and use that as a remote for these steps.

Does the Roku app allow you to connect to the Roku TV and control it that way? If so, go ahead and get the Roku model and OS information from Settings > System > About

If the Roku app works well as a remote, then it's probably just your remote that's gone bad. If it doesn't (and you are connected to your network) then it may be the TV that's bad.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Tv freezing and not working with remote

@Alexissneeily

Thanks for the posts.

Please see @DBDukes's reply and provide us with the requested information so we can better understand the issue you are experiencing.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DBDukes
Level 16

Re: Tv freezing and not working with remote


@retaichraq123 wrote:

The TV/Cable Box integration works fine, but if I shut off my TV (keeping the Xbox One with TV running, just as I used to do with my cable box) when I come back the next day and turn the TV on, the Cable picture is frozen and will not change, even when I can see that I'm changing the channel on the cable box or even turning it on and off.


I'm not clear how Roku figures in to all this, or what your setup is. What's the issue you're having with a Roku device?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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