Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Abbasse
Level 7

Spectrum error RPL-1031 9/22-9/23/2021 spectrum stated this is a ROKU connection issue

Having spent the better part of an hour with Spectrum, the latest update from ROKU has not been resolved not allowing the user to connect streaming with programs generating an error RPL-1031. Spectrum service stated they have not had an update or resolution with this error. I have not observed any others with this error code or problem.

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3 REPLIES 3\
GodfatherInOhio
Level 7

Re: Spectrum error RPL-1031 9/22-9/23/2021 spectrum stated this is a ROKU connection issue

i have the same problem. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Spectrum error RPL-1031 9/22-9/23/2021 spectrum stated this is a ROKU connection issue

Hey @GodfatherInOhio

Thanks for the post.

Could you tell us specifically about the issue you're running into? Does it happen only in Spectrum or to other channels as well?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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GodfatherInOhio
Level 7

Re: Spectrum error RPL-1031 9/22-9/23/2021 spectrum stated this is a ROKU connection issue

Thanks for your response. Only way i was able to fix the problem was to (1) reboot my WiFi router then do a Roku factory reset. All fixed.

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