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Kleinzeit's avatar
Kleinzeit
Channel Surfer
4 years ago
Solved

Roku Update 11.0.0 - external hard drive no long recognized

Since the 11.0.0 update my external USB drive, which had been working perfectly for years, wasn't recognized by my Roku 3. I tried a brand new USB drive of similar type - same result. Both drives are NTFS file systems, both work perfectly when connected to a computer.

I tried using a couple of USB thumb drives, FAT file system, instead - they work perfectly.

I'm aware of at least one other person (on reddit) having the same issue, also stumped about what it could be.

It's a very irritating problem, along with Roku's disinclination to provide support for this model (which will certainly influence my choice of what to buy next).

  • DavidAM's avatar
    DavidAM
    4 years ago

    UPDATE!!! 4/26/2022 10PM EDT

    I just updated to BUILD 4184-11

     

    And my external USB HDD is now working in Roku Media Player.

     

    They've resolved it!

     

    Update your firmware!

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  • Mare7's avatar
    Mare7
    Reel Rookie
    4 years ago

    Hi all,

    I'm now having the same issue with my Roku 2 4210x. I'll post my device info here in case it helps. serial 5F461E092326, software: 11.0.0 build 4180-04. I've had this external hdd for years along with this roku 2 and no real issues until now. It is no longer recognized by roku media player, yet it was working perfectly a couple of days ago. 

    This is very upsetting, I have all of my family videos on that hdd ntfs and the family is coming this weekend. Had recently gone through vids of last get together, sliced and diced best clips, came out great and now I can't show them on big screen. 

    Please, please tech people, put a roll back update button for when these things happen. Tbh, I'd like to have a no update button since everything was working perfectly before. At least we would have an option(s) until you can figure out what went wrong and you wouldn't have to deal with so many people upset, angry or frustrated.  I certainly hope this isn't one of those planned obsolescence deals.

    I know you can't fix this right away, but kindly fix it soonest! Thanks!

     

  • EvilBert1's avatar
    EvilBert1
    Binge Watcher
    4 years ago

    I posted a very similar issue to this Support over two weeks ago.  It is title "Roku 3 no longer recognizes Seagate external USB".  Unfortunately I do not know how to send you a link to this in a reply.  

    • Kleinzeit's avatar
      Kleinzeit
      Channel Surfer
      4 years ago

      I found your post, thanks for letting me know. Can I assume there's been no resolution or even reaction from Roku about this?

      It seems clear that NTFS is broken, though the error message when the connection attempt is made still lists it as one of the acceptable file systems. I would love to know if they intend to fix the technical problem (or correct the error message).

       

      Thanks again...we live in hope.

       

       

      • EvilBert1's avatar
        EvilBert1
        Binge Watcher
        4 years ago

        Other than a person asking me for more information over a week ago, I have seen no progress on this matter.