UPDATE!!! 4/26/2022 10PM EDT
I just updated to BUILD 4184-11
And my external USB HDD is now working in Roku Media Player.
They've resolved it!
Update your firmware!
I too have same problem.
Hisense TV model:32H4+
Roku TV 5227X
S/N:2N004T536660
S/W:11.0.0 - build 4180-11
USB DRIVE: WD My Book Essential (External HD)
Recent firmware update rendered my WD External 2TB Hard drive unavailable. Using Roku Media Player app shows my Server's media center thru WiFi, but no longer shows my USB drive connection. Drive is formatted as NTFS, and has multiple media formats. While I don't get an error code, or anything related to a problem, I cannot get it to recognize the drive. Happened immediately after update to 11.
It would be tremendously helpful to have a "rollback" or "downrev" option to go back to last version of firmware until this issue can be resolved.
UPDATE!!! 4/26/2022 10PM EDT
I just updated to BUILD 4184-11
And my external USB HDD is now working in Roku Media Player.
They've resolved it!
Update your firmware!
Thanks so much for letting us know about a working update.! I truly appreciate it! I hooked mine back up and it is recognized and playing a video. Yay!
Thank you tech team!
Same problem. How do I update to that build? My Roku says it is up to date, that it checks for updates every day.
So, please, how do I update to that build?
Many thanks.
This problem was solved in April, when Roku updated their firmware to rectify the error. My current firmware version is 11.5.0, I don't know if attempting a manual update is more effective that the routine automatic update but I guess it's worth a try.
I am on 11.5.4235. I have two devices running the same build and no luck.
Anything I can do? I tried powering down and re-starting. Nothing worked.
Any help will be appreciated.
