Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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MargAldo2021
Level 8

Can't get Apple TV on my Roku devices?

If all the boxes show the streaming channels but then after you purchase them you find out the model is not one that streams all the channels? How do you know which stores and which models you’re able to stream all the channels?

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18 REPLIES 18\
StreamerUser
Level 20

Re: False Advertising


@MargAldo2021 wrote:

If all the boxes show the streaming channels but then after you purchase them you find out the model is not one that streams all the channels? How do you know which stores and which models you’re able to stream all the channels?


Have an example in mind in terms of a specific app/channel and a specific model that doesnt support it, and specific image of a box cover (attached here, or linked)?

 

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AvsGunnar
Community Streaming Expert

Re: False Advertising

@MargAldo2021 

For the most part, as long as you live in the US and purchase the newest Roku models, you should be able to stream all the channels you are seeing on the box.  The limitations you hear about are "generally" based on geographical locations (outside the US), and older Roku devices.  You can find the newest Roku devices and models available at https://www.roku.com/products/players and https://www.roku.com/products/roku-tv and then use that info to purchase online or offline at a store.

Hope that helps you a little.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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renojim
Community Streaming Expert

Re: False Advertising

Look closely for a disclaimer on the box that says something like, "not all channels are supported in all regions".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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MargAldo2021
Level 8

Re: False Advertising- US Chicagoland

Yes, AppleTV. I happened to get a free year when I upgrade my phone. Never thought my Rokus wouldn't be compatible models. If you can download the app then you should be able to use it. They should make it that if you cannot use it, you shouldn't be able to download it. Just went and looked at their packaging, they all seem to have the Apple as the 3rd logo. I wen to the store to check the packaging there and saw no restrictions. 

 

https://support.roku.com/article/360036652634

https://www.roku.com/products/players

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MargAldo2021
Level 8

Re: False Advertising

I wish, but it doesn't. I just tried adding it to the shopping cart to see if it will let me choose a model or have limitations. There are no options. Seems like the luck of the draw and both of mine have extra letter(s) at the end of the model numbers. I keep looking at the packaging and none have a "disclaimer" on them. The channel checker shows AppleTv. Only when I kept getting the errors did I follow the link that explained why it does not work.

https://support.roku.com/article/360036652634

https://www.roku.com/channelchecker

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Strega
Level 16

Re: False Advertising

What model do you have that is not supported? 

As far as I know, you don't have to worry about a letter at the end of a number like 3930X vs 3930R. 

AvsGunnar
Community Streaming Expert

Re: False Advertising

What are the model numbers of your Roku devices that you are trying to using AppleTV on.

Settings...System...About...

The model number is how to determine compatibility, not the name of the device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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StreamerUser
Level 20

Re: False Advertising- US Chicagoland

What Roku model #s do you have?

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MargAldo2021
Level 8

Re: False Advertising- US Chicagoland

They are Ultra 4670RW and stick+ 3810X

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