Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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HisSvt2
Level 10

50S425 screen low glow when off

So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. fast start is OFF and no other power save settings are on. 

And yes the Power light is turned off this is the screen back light in a low glow state of some kind.

I have several other Roku TV's and I've never seen this it's almost like it really isn't turning off all the way.

36 Replies
js_tv
Level 7

Re: 50S425 screen low glow when off

I have the exact same issue with the TCL Series 4 50 inch Roku tv. Tried everything, including updating the firmware to 4.3.0. Only turn off the power bar makes it go away. 

Mollynewn512
Level 7

Re: 50S425 screen low glow when off

I am also having the same issue. Worried the screen is going to stop working due to overheating : ( 

HisSvt2
Level 10

Re: 50S425 screen low glow when off

My understanding is this is how the tv is supposed to operate in the quick start mode but I have that turned off I even factory reset the tv and reset the whole tv and it still does it.

 

my 2017 55P605 doesn’t do this and my nephew checked his 43S425 doesn’t either this seems to be unique to this model but no one has responded to anything I’ve posted or tweeted to TCL or Roku.

Moxyman
Level 7

Re: 50S425 screen low glow when off

Same issue!

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Wu1chef
Level 7

Re: 50S425 screen low glow when off

I have the same issue.  Has this been solved?

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HisSvt2
Level 10

Re: 50S425 screen low glow when off

No it hasn’t and no response from support. I’ve done a full reset nothing all my Roku TVs are on 9.3 and have issues Granted this light thing has been since the day I bought it.

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HisSvt2
Level 10

Re: 50S425 screen low glow when off

Is anyone from Roku support watching these threads at all? Rokutanner anyone?

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Sunday
Level 7

Re: 50S425 screen low glow when off

I have same issue on 50”

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Wu1chef
Level 7

Re: 50S425 screen low glow when off

I noticed there is no glow when I turn it off from Slingtv.  When it turn it off from chromecast, it does have the glow.  Can people confirm this?

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