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vivdev
Level 7

"There was an error retrieving channel information." error

Hi!

When I am going to the list of channels for my app https://developer.roku.com/developer-channels/channels

Then click on "Preview and Update", I am seeing the following error: "There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information."

Any ideas on how this issue can be resolved?

Many thanks
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3 Replies
EnTerr
Level 9

Re: "There was an error retrieving channel information." error

Seems to be working now. Try again and if issue, let us know more about the kind of channel (pvt/public/direct publisher), browser kind and version, OS kind and version etc
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vivdev
Level 7

Re: "There was an error retrieving channel information." error

Thanks! 
I was seeing the issue occuring in Safari (Version 10.0.1 (10602.2.14.0.7)) when going to https://developer.roku.com/developer-channels/channels, and on Chrome (Version 54.0.2840.98 (64-bit)) I saw a blank section.
The page loaded fine when going to an incognito window in Chrome, and I was able to "Preview and Update" there.

The channel was created using Direct Publisher.

Cheers

Viv
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EnTerr
Level 9

Re: "There was an error retrieving channel information." error

Is it still happening, in non-incognito window?
If so, try purging all *.roku.com cookies and re-login
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