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bbrouse
Level 7

Yearly Subscription Transaction Events

We have some yearly subscription products available through our channel. When we review the transaction details in the developer console (at https://developer.roku.com/transactions) we see that there is a transaction each month for those subscriptions for 1/12th the price.

Is this expected behavior for yearly transaction events?
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4 Replies
EnTerr
Level 9

Re: Yearly Subscription Transaction Events

That would be a "yes". See
"Roku Application Distribution Agreement FAQ" wrote:
12.2. For channels or products that have a one-time fee or which are available for a monthly subscription, developers will be paid within 30 days of the end of the month following the month in which any applicable revenues are collected by Roku. For yearly subscriptions, developers will be paid monthly no later than 30 days after each payment is collected by Roku, an amount equal to 1/12th of the annual subscription fee or the first month's pro-rated amount as applicable.
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adamkaz
Level 7

Re: Yearly Subscription Transaction Events

Can confirm. I just tested it out and refunded it. Beware, the refunds are immediate.

From the customer's perspective:
Charged $30 for an annual subscription.
Refunded $30.

From the Roku developer's perspective:
Received $2 ($30/12*80%)
Debited $24 ($30*80%)

I'm guessing I will need to wait a year to get my test money back Smiley Indifferent
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Komag
Level 9

Re: Yearly Subscription Transaction Events

That would be flippin' funny if it wasn't so sad :shock:
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EnTerr
Level 9

Re: Yearly Subscription Transaction Events

"adamkaz" wrote:
Can confirm. I just tested it out and refunded it. Beware, the refunds are immediate.
From the customer's perspective: Charged $30 for an annual subscription. Refunded $30.
From the Roku developer's perspective: Received $2 ($30/12*80%). Debited $24 ($30*80%)

I'm guessing I will need to wait a year to get my test money back Smiley Indifferent

I doubt that very much. I don't think your dev.account will be receiving any more credit beyond the $2. It makes no sense. Seems you discovered a bug in the payment system: annual subscription cancelations are mishandled. Contact the Roku authorities directly (email or PM) to dispute.
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