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Why Sky and Telstra TV Roku box can not update to OS 7.2

During the development, I found out that some customization box can not be updated to OS 7.2, but actually, the model is same as Roku 3 (4200X), which can be updated to OS 7.2, why is that? Can those customized boxes able to update in the future?
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Roku Guru

Re: Why Sky and Telstra TV Roku box can not update to OS 7.2

Such boxes are customly provisioned over whatever contracts the Co has with the respective OEMs. One thing is for sure, there will be delays in the fw updates.

Curious, do these return exactly the same info in roDeviceInfo? e.g. what do you get here:
BrightScript Debugger> di = CreateObject("roDeviceInfo"): ? di.getModel(), di.getModelDetails()
4200X <Component: roAssociativeArray> =
ModelNumber: 4200X
VendorName: Roku
VendorUSBName: Roku
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