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RokuMarkn
Visitor

Re: Videos fail with unknown error (index -3)

Hold on -- you're encoding an MP4 file, right? So the file must be completely encoded before the Roku starts playing it. MP4 is not a streaming format. I'm not sure what "server" you're talking about, but Roku reads the files from a standard HTTP server at its own speed; it's not possible for the server to send the data too fast. What "buffer flushes" are you referring to?

--Mark
0 Kudos
mikedehaan
Visitor

Re: Videos fail with unknown error (index -3)

"RokuMarkn" wrote:
Hold on -- you're encoding an MP4 file, right? So the file must be completely encoded before the Roku starts playing it. MP4 is not a streaming format.

Correct. The files I'm attempting to play are completely encoded ahead of time (last week).

"RokuMarkn" wrote:
I'm not sure what "server" you're talking about, but Roku reads the files from a standard HTTP server at its own speed; it's not possible for the server to send the data too fast. What "buffer flushes" are you referring to?

You are exactly right. I am writing a custom server to host my videos and suspect that I have something wrong either in the HTTP Headers (mime type?) or in the streaming. Once I moved one of the longer videos to an Apache HTTPD instance, the file worked just fine.

Thanks for your time. This is obviously not a Roku issue so I will go on my own for now.
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renojim
Community Streaming Expert

Re: Videos fail with unknown error (index -3)

Make sure your server supports range requests.

-JT
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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mikedehaan
Visitor

Re: Videos fail with unknown error (index -3)

"renojim" wrote:
Make sure your server supports range requests.

-JT


Brilliant! That was exactly the issue.

Thanks for the help. 😄
0 Kudos
12596111
Reel Rookie

Re: Videos fail with unknown error (index -3)

Roku player started video failing

0 Kudos
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