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Iceberg
Visitor
‎12-21-2013 09:24 PM

Update 5.3 subs issue (Build 5015)

Hello Everyone, I am having some issues with my Roku 1. The subtitles used to work fine but not anymore. With the new update they implemented a new Captions feature in Settings, but I cannot see it. Its not there trust me. My build is 5015, most people are talking about other builds. I have all my family with Roku's so its not just mine (About 20-25 rokus linked to my account, all Roku 1's). I would like to change the Build of my Roku to one that does support this caption feature. It is very important to mention that I am not in the US... Is there such a thing to "Change a Rokus Build"?... All the Rokus are bought in the US, and are registered with an American Payment Method...

Any ideas would be greatly appreciated...

Thanks!
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2 REPLIES 2
kc8pql
Visitor
‎12-22-2013 07:31 AM

Re: Update 5.3 subs issue (Build 5015)

It is very important to mention that I am not in the US...

Yes, it is very important. Where are you? If you are not in the US, UK, Canada or Ireland you currently will not have a captions option in the main menu.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
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RokuJoel
Binge Watcher
‎12-23-2013 04:24 PM

Re: Update 5.3 subs issue (Build 5015)

Anyone outside the USA with this issue, PM me the serial number of your device, we have a special software update group to put you in.

- Joel
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