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Rijj
Level 7

Unable to delete a public Roku Channel

Hi, I have a public channel which has been live since past 2 years and now due to certain business closure related issues, I need to remove it from the Roku Channel Store. I have tried to delete the channel several times via the "Manage channels" view and it shows me a message that the channel has been removed successfully, but it doesn't seem to have any effect whatsoever i.e. the channel is still available in the list of channels. Help Please!
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4 Replies
EnTerr
Level 8

Re: Unable to delete a public Roku Channel

Can't be done as a self-service (i.e. via dev.portal).
You'll need help by someone behind the corp. curtain, like in viewtopic.php?f=34&t=98165
Shockingly but to un-publish an app from Roku's store, one needs a sequence of internal "manager approvals" (?!)
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Rijj
Level 7

Re: Unable to delete a public Roku Channel

Oh, So I'll need to write an email to developer@roku.com and wait for someone at Roku to help me with the channel deletion?
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EnTerr
Level 8

Re: Unable to delete a public Roku Channel

"Rijj" wrote:
Oh, So I'll need to write an email to developer@roku.com and wait for someone at Roku to help me with the channel deletion?

Yes. Based on previous experiences, you may have to do that repeatedly and incessantly for weeks, till reaction elicited. Unfortunately our friends at the Co behind that email can be quite unprofessional that way.
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Rijj
Level 7

Re: Unable to delete a public Roku Channel

Seems like I have a task in hand. Thanks for the help, Much appreciated!
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