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joetesta
Level 10

URGENT? ALERT Problem with package versions

Just published a package.  Installed on half a dozen rokus and 5 out of 6 got a very old version of the package, several iterations behind.
Something seems to be screwed up on Rokus package servers where old content has displaced new.

Update: I believe there may be a serious problem on Roku's servers, is anyone aware of this?  in the past 24 hours I've seen the following problems on three distinct uncertified Roku channels:
1) Updated build is published.  System update does not retrieve the new build.  Channel must be deleted and re-added to retrieve new build
2) User adds channel to their Roku account.  Channel does not appear after doing system update.
3) Updated build is published.  Channel is added to Roku, add channel gets installed however it is several months and several iterations out of date.

what's going on? Someone at Roku please respond!
aspiring
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6 Replies
joetesta
Level 10

Re: URGENT? ALERT Problem with package versions

huh so I just set up a brand new Roku Express added a private channel code successfully and deselected the default channels (netflix etc) and the Home screen is blank - no channels at all!
Check for updates, says it's up to date. Re-add uncertified channel code without error, check for updates, it's up to date.  Home screen blank - no channels at all.
aspiring
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Roku Employee
Roku Employee

Re: URGENT? ALERT Problem with package versions

Is this only occurring with one specific channel? If so, can you please provide the channel ID and access code?
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joetesta
Level 10

Re: URGENT? ALERT Problem with package versions

"RokuTomC" wrote:
Is this only occurring with one specific channel? If so, can you please provide the channel ID and access code?

I've seen problems with all 3 uncertified channels I've tried so far.  Problems appear intermittent.  After installing an uncertified channel, it may not appear at all or may appear as a very outdated version, or sometimes will appear correctly.
aspiring
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Roku Employee
Roku Employee

Re: URGENT? ALERT Problem with package versions

Can you share the access codes for the uncertified channels?
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joetesta
Level 10

Re: URGENT? ALERT Problem with package versions

not publicly, will pm you.
aspiring
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joetesta
Level 10

Re: URGENT? ALERT Problem with package versions

OK seems to have something to do with minimum FW settings on the package submission site; wonder if that changed recently.
thanks for the help clearing it up Tom!
aspiring
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