Roku Developer Program

[MiniFlyxtv]

Why am I getting this error? It's been this way all day. 

"There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information."

[Nuglobal]

I got the same message coming up npw: There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information.

Did you get it resolved? How?

[MiniFlyxtv]

No and I can't even reach anyone regarding this. I can't update any of my channels. This is day 2 now. Grrr

[MiniFlyxtv]

I just fixed the issue. Restarted my internet router and it all works now.

[MiniFlyxtv]

Update...it didn't fix the problem.

[ferdiworks]

I have the same error with a few of my channels but not all channels. I get this message on a few: There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information.

I contacted Roku Partner partnersuccess@roku.com and was told they placed a bug report but nothing yet!

[wdell1]

Hello Everyone ,, I am new here , but I am also having the same problem..I thought It was a Windows PC problem so I pulled out a Mac and still having the problem. Most of the time when reading software the Mac will work but it was a no go this time.. So what do we do ??

[HumongousWin]

Spoiler

Did you figure out the answer to this problem yet? I've even tried creating a new profile, and still got this problem. I tried using different computers and different internet sources, still the problem persists. Roku isn't writing me.

[30amedia]

My turn for this error. It would be nice if a ROKU tech could chime in with a long term solution. Developer time costs money

[wdell1]

Hello everyone ,, Not sure if this will help everyone with this problem.. It did help me.. If you are going threw the options , when you get to the section that tells you that u can customize your link that people will use the test your app ,, DO NOT CHANGE THE LINK..  Go with the default link. That is the only thing I did.. And everything works.