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thomasferraro
Level 8
‎02-17-2021 12:26 PM

Static Analysis "problems contacting the service"

Trying to publish my first public channel.

Static Analysis web page gives message:

"We are experiencing problems contacting the service. Please try submitting your changes again or refreshing your web browser."

I have tried every day over last week, re-uploaded package several times, and different browsers. Always same message.

Would appreciate any ideas on what I am doing wrong, or whether the Static Analysis service has really has been down for the past week.

 

Thanks

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2 REPLIES 2\
Shahraiz
Level 7
‎04-08-2021 02:54 PM

Re: Static Analysis "problems contacting the service"

Hi Thomas, were you able to resolve this? If so, how did you do it because I've been running into the same issue since the past few days and Partner Success isn't doing anything about it.

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RokuPam
Roku Employee
Roku Employee
‎04-14-2021 10:31 AM

Re: Static Analysis "problems contacting the service"

Hi @Shahraiz,

We typically recommend re-uploading your package and trying to rerun Certification Testing when this error appears. This usually means the device used for testing has timed out in some way. 

Do you already have a ticket with Partner Success? If so, feel free to include the ticket ID here and I'll be sure to follow up with the team. 

 

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