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fyb3roptik
Level 9
‎05-23-2017 08:53 AM

Re: Roku Ad Network

My channel is getting 2.5 Million views per month, so you would think they would respond in a timely manner because that is a decent amount of ad revenue. I will reach out yet again and see if someone responds. So far this has been a terrible customer service experience.
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RokuNB
Roku Employee
Roku Employee
‎05-23-2017 11:32 AM

Re: Roku Ad Network

"fyb3roptik" wrote:
My channel is getting 2.5 Million views per month, so you would think they would respond in a timely manner because that is a decent amount of ad revenue. I will reach out yet again and see if someone responds. So far this has been a terrible customer service experience.

That is very respectable. Please excuse the growing pains of our booming ad business. If you haven't followed my advice above - please email adsupport publisherAdServices at roku.com - that one goes into the ticketing system, which makes handling more predictable. PM me contact info so i can look it up in case extra help is needed.

PS. 11/30/17, use "publisherAdServices" instead of "adsupport"
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mosafer
Level 10
‎05-30-2017 02:53 PM

Re: Roku Ad Network

"RokuNB" wrote:
"mosafer" wrote:
I sent 2 emails to rokuadops@roku.com. one last month and two weeks ago. No response so far. I'm still waiting...

Try emailing "publisheradservices" at roku.com - that one i think goes into the ticketing system, which makes handling more predictable

I sent an email same day you replied to me. (10 days ago) I got the ticket but there is no answer after that. Do I have to wait more?
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