qednick
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12-19-2013
08:05 PM
Private Channel taking forever to load/stream
Hi guys, created my first "test" private channel using the videoplayer sample provided in the SDK. I placed everything on my home web server including a test .MP4 file and everything works perfectly and flawlessly.
However, I gave the vanity access code to a colleague so they could view/test it out and they said it was taking forever to load anything. So I placed the files on an external hosting account and I'm now seeing that same problem.
I wondered if anyone had encountered this issue before and/or have any pointers as to what may be causing it. At first, I thought it may be an issue with my home web server and/or my internet connection. However, having the files on a professional paid hosting account makes no difference. All the URL's in the source and XML's are valid and tested. It just won't load fast like it should.
Thanks!
However, I gave the vanity access code to a colleague so they could view/test it out and they said it was taking forever to load anything. So I placed the files on an external hosting account and I'm now seeing that same problem.
I wondered if anyone had encountered this issue before and/or have any pointers as to what may be causing it. At first, I thought it may be an issue with my home web server and/or my internet connection. However, having the files on a professional paid hosting account makes no difference. All the URL's in the source and XML's are valid and tested. It just won't load fast like it should.
Thanks!
2 REPLIES 2

RokuJoel
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12-20-2013
01:39 PM
Re: Private Channel taking forever to load/stream
Make sure you set the bitrate in the metadata to be close to the actual bitrate of the stream, see if that helps.
- Joel
- Joel
qednick
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01-02-2014
06:38 AM
Re: Private Channel taking forever to load/stream
Thanks Joel! I've been away for the hols but I'll give that a shot.
Nick
Nick