Roku Developer Program

Developers and content creators—a complete solution for growing an audience directly.
cancel
Showing results for 
Search instead for 
Did you mean: 
RJ_dev
Level 7

Premiere+ won't play video need help

Premiere+ won't play video on 7.2.2 gets all the way to "retrieving with title displayed" but never loads the video. The status bar never starts moving. No errors or codes in telnet debug windows. Using Scene Graph development
Same code works fine on Roku SE (2710x) Version 7.5.0 build 4099-06 registered to a different development account.
History:
P+ assigned to Dev1 account
Development program side loaded. Working fine, upgraded to 7.5, still working fine. P+ kept rebooting even on Netflix
Downgraded to 7.2.2 worked, then quit playing the video from development code
returned Premiere+ for a new P+, upgraded to  Ver 7.2.2
I assigned the new P+ to same Dev1 account
side loaded program - won't play video, stops at "retrieving with title displayed" status bar never moves or turns purple
reset new P+ to factory defaults
created new Dev2 account on a different computer thinking it had a registry problem, network, or other issue
assigned new P+ to Dev2 account
side loaded code, same problem - won't play video
loaded original code before any changes, still won't play video stops at "retrieving"
it is reading all the XML files correctly from https server and properly loading all the screens, menus, graphics and buttons. It just won't play any video. Even though it won't play the video you can still use the back button to return to the menu system.  .mp4 also on https server. .mp4 videos play fine in browser and VLC
No errors or info is returned in the debug window
Changed code to read XML and .mp4 files to a different http (none secure) server, same problem won't play video
deleted code and installed P+ on a different network, reinstalled same code that works on SE. Still won't play video.

There is nothing special about the code, and I did not use any of the advanced features listed in 7.5,
New P+ plays Netflix fine, and does not reboot
  I've read about the registry, but figured by resetting to factory and using a different Dev account that it would have a clean registry.
Thanks, Any ideas will be appreciated.
0 Kudos
3 Replies
belltown
Level 7

Re: Premiere+ won't play video need help

You'll get more information by printing any change to the Video node fields such as state, bufferingStatus, videoFormat, audioFormat, errorCode, errorMsg, etc.

Also, try playing the video just using standard BrightScript components instead of Scene Graph.
https://github.com/belltown/
0 Kudos
RJ_dev
Level 7

Re: Premiere+ won't play video need help

Premiere Plus upgraded to 7.5.1 and now all the videos play correctly. Don't know the cause, but at least I can continue development.
0 Kudos

Re: Premiere+ won't play video need help

Roku Premiere+ allows you to play local video via USB drive, Plex Media Server or DLNA server, etc. However, the local video must be included in Roku Media Player channel supported file formats listed below:

Video - H.264/AVC (.MKV, .MP4, .MOV) 
Audio - AAC (.MKV, .MP4, .MOV); MP3(.MP3, .MKV); WMA (.ASF, .WMA, .MKV), FLAC (.FLAC, .MKV), PCM (.WAV, .MKV, .MP4, .MOV), AC3/EAC3 (.MKV,.MP4. .MOV, .AC3), DTS (.MKV, .MP4, .MOV), ALAC (.MKV, .MP4, .MOV, .M4A) 
4K Video - H.265/HEVC (.MKV, .MP4, .MOV); VP9 (.MKV)
0 Kudos