Roku Developer Program

Join our online forum to talk to Roku developers and fellow channel creators. Ask questions, share tips with the community, and find helpful resources.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Binge Watcher

No response from support for almost two weeks!

Hi all.

I'm having issues with ad requests using doubleclick.

It seems there's close to ZERO requests when using a vast tag such as :,73230579/Meditation_Relaxation/Meditation_R...

This vast tag was received from a company who's a Google partner.

When i used Vast tags from other companies i used to have multiple conversions per day.

Is there something wrong with the tag above?

0 Kudos
Streaming Star

Re: No response from support for almost two weeks!

Unfortunately that's the only issue with Roku, is that they do not have a support structure in place. Good luck.

0 Kudos
Roku Guru

Re: No response from support for almost two weeks!

Are you using RAF (Roku Ads Framework) to fetch the ads? 

Troubleshoot it on your own - what happens when you run the app side-loaded, does the ad server return any ads? It's much more likely to be issue with DoubleClick not returning ads 


0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.