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Clickseffect
Binge Watcher

No response from support for almost two weeks!

Hi all.

I'm having issues with ad requests using doubleclick.

It seems there's close to ZERO requests when using a vast tag such as :

https://pubads.g.doubleclick.net/gampad/ads?iu=/93656639,73230579/Meditation_Relaxation/Meditation_R...

This vast tag was received from a company who's a Google partner.

When i used Vast tags from other companies i used to have multiple conversions per day.

Is there something wrong with the tag above?

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2 REPLIES 2
devnullpointer
Streaming Star

Re: No response from support for almost two weeks!

Unfortunately that's the only issue with Roku, is that they do not have a support structure in place. Good luck.

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EnTerr
Roku Guru

Re: No response from support for almost two weeks!

Are you using RAF (Roku Ads Framework) to fetch the ads? 

Troubleshoot it on your own - what happens when you run the app side-loaded, does the ad server return any ads? It's much more likely to be issue with DoubleClick not returning ads 

 

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