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greubel
Visitor

Movies don't play

I have 4 Roku boxes
1. HD N1000 3.1 bld 1167
2. XDS 2100X  3.1 bld 1167
3. Roku2 3100X  5.1 bld 1049
4. Roku3 4200x 5.0 bld 8045

I have a lot of movies that have STOPPED playing on the current updates for devices 3 and 4.
Here are two sample logs

Works

* Server Log *******************************************************************************************************

0 08:31:56.286x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
Read data - 08:31:56.306 - 16
000 000 000 000 030 146 164 171 160 115 064 126 040 000 000 002 000 - ....ftypM4V ....
00 00 00 18 66 74 79 70 4D 34 56 20 00 00 02 00
0 08:31:56.354x sent 200000 bytes in 68 ms - 23528.0 kbs

0 08:31:56.403x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
0 08:31:56.403x arg[6] = Range=bytes=1104711972-
Read data - 08:31:56.415 - 16
000 000 115 220 250 155 157 157 166 000 000 000 154 155 166 150 144 - .M..moov...lmvhd
00 4D 90 A8 6D 6F 6F 76 00 00 00 6C 6D 76 68 64
0 08:31:56.599x sent 300000 bytes in 196 ms - 12240.0 kbs

0 08:31:56.641x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
0 08:31:56.641x arg[6] = Range=bytes=1105435771-
Read data - 08:31:56.654 - 16
000 000 012 372 074 163 164 143 157 000 000 000 000 000 002 276 213 - ...<stco........
00 0A FA 3C 73 74 63 6F 00 00 00 00 00 02 BE 8B
0 08:31:59.087x sent 2900000 bytes in 2446 ms - 9480.0 kbs

0 08:31:59.117x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
0 08:31:59.117x arg[6] = Range=bytes=1109075703-
Read data - 08:31:59.117 - 16
000 000 012 372 074 163 164 143 157 000 000 000 000 000 002 276 213 - ...<stco........
00 0A FA 3C 73 74 63 6F 00 00 00 00 00 02 BE 8B
0 08:31:59.564x sent 719573 bytes in 447 ms - 12872.0 kbs

0 08:32:01.515x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
0 08:32:01.515x arg[6] = Range=bytes=1104716367-
Read data - 08:32:01.515 - 16
000 000 000 014 313 000 000 001 121 000 000 005 355 000 000 001 136 - .......Q.......^
00 00 0C CB 00 00 01 51 00 00 05 ED 00 00 01 5E
0 08:32:01.586x sent 200000 bytes in 71 ms - 22528.0 kbs

0 08:32:01.624x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
0 08:32:01.624x arg[6] = Range=bytes=1108041851-
Read data - 08:32:01.625 - 16
000 000 000 000 054 000 000 000 032 000 000 000 032 000 000 000 032 - ...,............
00 00 00 2C 00 00 00 1A 00 00 00 1A 00 00 00 1A

3 08:32:01.735x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
Read data - 08:32:01.735 - 16
000 000 000 000 030 146 164 171 160 115 064 126 040 000 000 002 000 - ....ftypM4V ....
00 00 00 18 66 74 79 70 4D 34 56 20 00 00 02 00

0 08:32:24.148x sent 300000 bytes in 22523 ms - 104.0 kbs
3 08:32:24.217x sent 27300000 bytes in 22482 ms - 9712.0 kbs

* Roku Log *******************************************************************************************************

08:32:26.485 * ---------------- Video Item ---------------- roAssociativeArray
08:32:26.497 . Width: 720
08:32:26.509 . info: True
08:32:26.520 . icon: http://192.168.1.2:12000/Roku/DVD/Mama.png
08:32:26.531 . Channels: 2
08:32:26.543 . location: /Users/jim/Movies/DVD/Mama.mp4
08:32:26.554 . NFO: http://192.168.1.2:12000/Roku/DVD/Mama.nfo
08:32:26.570 . time:
08:32:26.581 . sheet: http://192.168.1.2:12000/Roku/DVD/Mama_sheet.jpg
08:32:26.593 . file: Mama.mp4
08:32:26.606 . Duration: 6001
08:32:26.617 . path: http://192.168.1.2:12000/Roku/DVD/Mama.mp4
08:32:26.627 . Height: 404
08:32:26.639 . Genre: DVD
08:32:26.650 . Acodec: mp4a
08:32:26.662 . size: 1109795276
08:32:26.674 . modified: 1370381730
08:32:26.685 . seconds: 6001
08:32:26.697 . Rate: 44100
08:32:26.709 . Framerate: 29
08:32:26.720 . Vcodec: mp4v
08:32:26.731 . changed: 1370831177
08:32:26.743 . refresh: True
08:32:26.754 . title: Mama
08:32:26.770 . Bits: 16
08:32:26.781 . type: 2
08:32:26.792 . accessed: 1370831221
08:32:26.874 * Video Params roAssociativeArray
08:32:26.886 . sdposterurl: http://192.168.1.2:12000/Roku/DVD/Mama.png
08:32:26.896 . description: Mama.mp4
08:32:26.909 . streamformat: mp4
08:32:26.920 . minbandwidth: 1
08:32:26.931 . streamurls: roArray
08:32:26.942 . .streamurls count 1
08:32:26.953 . [0] http://192.168.1.2:12000/Roku/DVD/Mama.mp4
08:32:26.969 . streamqualities: roArray
08:32:26.980 . .streamqualities count 1
08:32:26.991 . [0]
08:32:27.003 . streambitrates: roArray
08:32:27.014 . .streambitrates count 1
08:32:27.025 . [0] 0
08:32:27.037 . otype: episode
08:32:27.047 . hdposterurl: http://192.168.1.2:12000/Roku/DVD/Mama.png
08:32:27.058 . title: Mama
08:32:27.070 . maxbandwidth: 3000
08:32:27.298 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 200, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:27.707 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:27.755 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:30.203 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:33.203 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:33.324 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:33.576 VideoScreenEvent msg: Stream started. type:20 index:5
08:32:33.734 Video Started at Pos 5
08:32:34.075 Video Url - http://192.168.1.2:12000/Roku/DVD/Mama.mp4
08:32:34.435 Video Stream - 0 Kbps Measured - 6171 Kbps Underrun:False
08:32:34.656 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 200, ORIGURL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12000/Roku/DVD/Mama.mp4, METHOD: GET
08:32:41.116 VideoScreenEvent msg: type:6 index:0
08:32:41.171 Video Position - 0
08:32:42.100 VideoScreenEvent msg: type:6 index:1
08:32:42.206 Video Position - 1
08:32:42.760 VideoScreenEvent msg: type:6 index:2
08:32:42.843 Video Position - 2
08:32:43.731 VideoScreenEvent msg: type:6 index:3
08:32:43.773 Video Position - 3
08:32:45.026 VideoScreenEvent msg: type:6 index:4
08:32:45.087 Video Position - 4
08:32:46.015 VideoScreenEvent msg: type:6 index:5
08:32:46.130 Video Position - 5
08:32:47.135 VideoScreenEvent msg: type:6 index:6
08:32:47.171 Video Position - 6
08:32:47.866 VideoScreenEvent msg: type:6 index:7
08:32:47.964 Video Position - 7
08:32:48.837 VideoScreenEvent msg: type:6 index:8
08:32:48.951 Video Position - 8
08:32:49.941 VideoScreenEvent msg: type:6 index:9
08:32:50.038 Video Position - 9
08:32:51.002 * LOG - BANDWIDTH: 9112
08:32:51.053 VideoScreenEvent msg: type:6 index:10
08:32:51.135 Video Position - 10
08:32:52.020 VideoScreenEvent msg: type:6 index:11
08:32:52.078 Video Position - 11
08:32:53.039 VideoScreenEvent msg: type:6 index:12
08:32:53.149 Video Position - 12
08:32:53.983 VideoScreenEvent msg: type:6 index:13
08:32:54.008 Video Position - 13
08:32:54.029 VideoScreenEvent msg: Playback interrupted by user. type:15 index:0
08:32:54.050 Video Playback Interrupted
08:32:54.070 VideoScreenEvent msg: type:1 index:0
08:32:54.089 Video Screen Closed


Fails
* Server Log *******************************************************************************************************

6 10:19:58.634x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
Read data - 10:19:58.635 - 16
000 000 000 000 030 146 164 171 160 115 064 126 040 000 000 002 000 - ....ftypM4V ....
00 00 00 18 66 74 79 70 4D 34 56 20 00 00 02 00

7 10:19:58.675x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
Read data - 10:19:58.676 - 16
000 000 000 000 030 146 164 171 160 115 064 126 040 000 000 002 000 - ....ftypM4V ....
00 00 00 18 66 74 79 70 4D 34 56 20 00 00 02 00
7 10:19:58.697x sent 200000 bytes in 21 ms - 76184.0 kbs

7 10:19:58.715x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
7 10:19:58.715x arg[6] = Range=bytes=1104711972-
Read data - 10:19:58.716 - 16
000 000 115 220 250 155 157 157 166 000 000 000 154 155 166 150 144 - .M..moov...lmvhd
00 4D 90 A8 6D 6F 6F 76 00 00 00 6C 6D 76 68 64
7 10:19:58.972x sent 200000 bytes in 256 ms - 6248.0 kbs

7 10:19:58.978x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
7 10:19:58.979x arg[6] = Range=bytes=1105435771-
Read data - 10:19:58.980 - 16
000 000 012 372 074 163 164 143 157 000 000 000 000 000 002 276 213 - ...<stco........
00 0A FA 3C 73 74 63 6F 00 00 00 00 00 02 BE 8B
7 10:20:00.409x sent 2800000 bytes in 1429 ms - 15672.0 kbs

7 10:20:00.442x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
7 10:20:00.442x arg[6] = Range=bytes=1109075703-
Read data - 10:20:00.442 - 16
000 000 012 372 074 163 164 143 157 000 000 000 000 000 002 276 213 - ...<stco........
00 0A FA 3C 73 74 63 6F 00 00 00 00 00 02 BE 8B
7 10:20:00.724x sent 719573 bytes in 282 ms - 20408.0 kbs

7 10:20:01.056x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
7 10:20:01.056x arg[6] = Range=bytes=1104716367-
Read data - 10:20:01.057 - 16
000 000 000 014 313 000 000 001 121 000 000 005 355 000 000 001 136 - .......Q.......^
00 00 0C CB 00 00 01 51 00 00 05 ED 00 00 01 5E
7 10:20:01.093x sent 200000 bytes in 36 ms - 44440.0 kbs

7 10:20:01.115x arg[0] = GET /Roku/DVD/Mama.mp4 HTTP/1.1
7 10:20:01.115x arg[6] = Range=bytes=1108041851-
Read data - 10:20:01.116 - 16
000 000 000 000 054 000 000 000 032 000 000 000 032 000 000 000 032 - ...,............
00 00 00 2C 00 00 00 1A 00 00 00 1A 00 00 00 1A

6 10:20:21.372x sent 25400000 bytes in 22737 ms - 8936.0 kbs
7 10:20:21.372x sent 300000 bytes in 20256 ms - 112.0 kbs

* Roku Log *******************************************************************************************************

10:19:57.837 * ---------------- Video Item ---------------- roAssociativeArray
10:19:57.842 . Width: 720
10:19:57.846 . info: True
10:19:57.850 . icon: http://192.168.1.2:12001/Roku/DVD/Mama.png
10:19:57.855 . Channels: 2
10:19:57.859 . location: /Users/jim/Movies/DVD/Mama.mp4
10:19:57.863 . NFO: http://192.168.1.2:12001/Roku/DVD/Mama.nfo
10:19:57.867 . time:
10:19:57.872 . sheet: http://192.168.1.2:12001/Roku/DVD/Mama_sheet.jpg
10:19:57.876 . file: Mama.mp4
10:19:57.880 . Duration: 6001
10:19:57.885 . path: http://192.168.1.2:12001/Roku/DVD/Mama.mp4
10:19:57.889 . Height: 404
10:19:57.893 . Genre: DVD
10:19:57.897 . Acodec: mp4a
10:19:57.902 . size: 1109795276
10:19:57.906 . modified: 1370381730
10:19:57.912 . seconds: 6001
10:19:57.916 . Rate: 44100
10:19:57.920 . Framerate: 29
10:19:57.925 . Vcodec: mp4v
10:19:57.929 . changed: 1370874417
10:19:57.933 . refresh: True
10:19:57.937 . title: Mama
10:19:57.942 . Bits: 16
10:19:57.946 . type: 2
10:19:57.950 . accessed: 1370874467
10:19:57.981 * Video Params roAssociativeArray
10:19:57.985 . sdposterurl: http://192.168.1.2:12001/Roku/DVD/Mama.png
10:19:57.989 . description: Mama.mp4
10:19:57.994 . streamformat: mp4
10:19:57.998 . minbandwidth: 1
10:19:58.002 . streamurls: roArray
10:19:58.006 . .streamurls count 1
10:19:58.011 . [0] http://192.168.1.2:12001/Roku/DVD/Mama.mp4
10:19:58.015 . streamqualities: roArray
10:19:58.019 . .streamqualities count 1
10:19:58.024 . [0]
10:19:58.028 . streambitrates: roArray
10:19:58.032 . .streambitrates count 1
10:19:58.036 . [0] 0
10:19:58.040 . otype: episode
10:19:58.044 . hdposterurl: http://192.168.1.2:12001/Roku/DVD/Mama.png
10:19:58.048 . title: Mama
10:19:58.054 . maxbandwidth: 3000
10:19:58.364 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 200, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:19:58.412 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 200, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:19:58.464 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:19:58.707 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:20:00.178 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:20:00.745 VideoScreenEvent msg: Stream started. type:20 index:2
10:20:00.762 Video Started at Pos 2
10:20:00.773 Video Url - http://192.168.1.2:12001/Roku/DVD/Mama.mp4
10:20:00.810 Video Stream - 0 Kbps Measured - 13331 Kbps Underrun:False
10:20:00.826 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:20:00.864 * LOG - STATUS: ok, TARGETIP: 192.168.1.2, HTTPCODE: 206, ORIGURL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, URL: http://192.168.1.2:12001/Roku/DVD/Mama.mp4, METHOD: GET
10:20:20.982 VideoScreenEvent msg: An unexpected problem (but not server timeout or HTTP error) has been detected. type:9 index:-3
10:20:21.003 Video Failed
An unexpected problem (but not server timeout or HTTP error) has been detected.
Err:-3 Aux:0
10:20:21.042 Video Url - http://192.168.1.2:12001/Roku/DVD/Mama.mp4
10:20:21.062 Video Stream - 0 Kbps Measured - 13331 Kbps
10:20:21.089
10:20:21.093 >>>>> Video Failed
An unexpected problem (but not server timeout or HTTP error) has been detected.
Err:-3 Aux:0 <<<<<
10:20:21.112
10:20:25.192 VideoScreenEvent msg: type:1 index:0
10:20:25.201 Video Screen Closed


PLEASE don't update my old boxes, they work !
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