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Inaccurate serial number per Roku web

Attempting to order my free hdmi extender cable.  We have put in serial number as listed & also every possible way, 0 instead of O, capital letters, lower case, a 5 instead of the obvious S, etc…. Keep getting same message that serial number is incorrect. Was I sold a knock off from Amazon?  

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Community Moderator
Community Moderator

Re: Inaccurate serial number per Roku web

Hi @Firestick2,

Welcome to the Roku Community!

We understand, and we'd like to see what's going on here. Could you tell us what Roku device you're using?

Kindly also include the device serial; we'd like to take a look.

Keep us posted!



Roku Community Moderator
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