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LLDM_channel
Level 7

Images in Channel Store not changing to new images

I put some temporary images up on my channel when we built it so that I could give my graphics people an extra day or two to get them right. 

Now I have the permanent ones made and I uploaded them in my developer area. 

But they still do not show in the channel store correctly. The main image is horrible! It was loaded just with plain text and not for looks. The splash screen is not loading the correct image. The channel store does not have the correct splash screens or logos or anything correct. I am in need of help to get it corrected and I do not know who to ask for help. 

I am starting all the promotion for the channel now that it is live but, until the channel store changes those horrible place holder images, I cannot promote it! PLEASE HELP!!!

**Here is Print Screen Links so you can SEE it!  First Bad Image

**This second shows the other BAD Image

Thanks for the help!

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5 REPLIES 5\
LLDM_channel
Level 7

Re: Images in Channel Store not changing to new images

If this helps... Here is a direct link to the channel in the channel store.

https://channelstore.roku.com/details/575455/laptop-lifestyle-dig-marketing

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AaronMSpelling
Level 13

Re: Images in Channel Store not changing to new images

usually takes a little time for the store to update the new data ( from couple of hours to 24 hours tops - from my experience) .

if you make this kind of changes over the weekend  , you should wait until a working day passes  , and if you still don't see the changes  probably the best is to  contact the support team. 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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LLDM_channel
Level 7

Re: Images in Channel Store not changing to new images

I am hoping you are correct. There is NO place to pull those images from and thus, it must be cached. I am having so many minor issues and keep hearing it is the weekend. What does the day of the week have to do with the way a platform like this runs???

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AaronMSpelling
Level 13

Re: Images in Channel Store not changing to new images

easy , human power over the weekend is probably lower than over a week day. some thing are automated , like the feed ingestion so on , other things require human input.

and ..i was talking from my experience. 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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LLDM_channel
Level 7

Re: Images in Channel Store not changing to new images

Thanks for your input.... I am hoping that is true... If it is, that means Roku platform is really not as good as I thought.... It should all be automated and only flag certain things. Human interaction should not be in so many areas... THANKS!!!!!!

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