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dbulli
Visitor
‎10-23-2012 03:18 PM

I deleted a private channel, but users still have it?

Hi,

I removed a development private channel, but I also want it removed from anyone who has installed the private channel. Is here a way to do that?

-Db
- Daniel
http://dbulli.com
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3 REPLIES 3
TheEndless
Channel Surfer
‎10-23-2012 03:24 PM

Re: I deleted a private channel, but users still have it?

Once you've deleted it from your developer account, I think you're out of luck, unless someone at Roku can actually help you out.

For future reference, the best thing to have done would probably have been to publish an update to the channel that disabled it and displayed a message to the user, waited a few days to ensure everyone got the update, then remove it from the channel store.
My Channels: http://roku.permanence.com - Twitter: @TheEndlessDev
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
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RokuJoel
Binge Watcher
‎10-23-2012 04:14 PM

Re: I deleted a private channel, but users still have it?

PM Me with the name of the channel and your developer registered email address, I'll see if we can do anything. Generally the best approach is to upload a dummy channel that just lets the users know that this channel is no longer available, instead of deleting.

- Joel
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EnTerr
Roku Guru
‎10-30-2012 07:07 PM

Re: I deleted a private channel, but users still have it?

"RokuJoel" wrote:
PM Me with the name of the channel and your developer registered email address, I'll see if we can do anything. Generally the best approach is to upload a dummy channel that just lets the users know that this channel is no longer available, instead of deleting.

AKA "poison pill".
eww.
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