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lidepeng139
Level 7
‎06-01-2022 08:36 AM

I can't publish my channel to roku store

I want to publish my channel to roku store, but i cann't upload package because of the payment method.

upload package.jpg3.png

 

 

And， I had enroll "Roku Partner Payouts Program", it contains the payment method, why it need add a payment method again when upload package ?

payment method.png

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renojim
Community Streaming Expert
‎06-01-2022 01:14 PM

Re: I can't publish my channel to roku store

Well, those are two different things - one is how Roku gives money to you and the other is how you buy things from Roku.  I've never had to have a payment method on file to upload a package.

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lidepeng139
Level 7
‎06-02-2022 03:47 AM

Re: I can't publish my channel to roku store

It must be completed if you need upload the customer package

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renojim
Community Streaming Expert
‎06-02-2022 01:55 PM

Re: I can't publish my channel to roku store

That's interesting.  I wonder if it's new.  I haven't uploaded anything for a few months now, but I'll look for it the next time I do.

If you've now successfully uploaded your package you might want to see what happens if you remove your payment method at https://my.roku.com .  I have had a payment method off and on in the past, but I always remove it once I'm not using it anymore.

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