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QuailAdv
Level 7

How to remove a channel that was created by a 3rd party.

I have a client of mine that went with a 3rd party service to pull in their live stream from their playout system. The 3rd party company created an app for the channel and set everything up, now they no longer use that company but the channel is still showing up when you search for them. We requested the 3rd party company to take down the channel but they still have not done it and its been a year. The client is getting a new app built they they will own and use their own developer account to post, but I think this will create a duplicate and confuse others on what one to install.

Would anyone know how we can get the current channel removed?

Thanks,

Robert

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3 REPLIES 3\
StreamerUser
Level 20

Re: How to remove a channel that was created by a 3rd party.

You need to post this over in the developer section:

https://community.roku.com/t5/Developers/ct-p/channel-developers

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AaronMSpelling
Level 13

Re: How to remove a channel that was created by a 3rd party.

the fastest way si to ask  Roku dev support for help 

https://developer.roku.com/contact

provide prof that the channel was your and / or had your content , and they will remove it.  

i had a similar case and they helped. 

 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
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QuailAdv
Level 7

Re: How to remove a channel that was created by a 3rd party.

Thanks, I'll send them an email now.