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BWMedia
Level 8
‎05-24-2020 07:35 AM

Channels not updating after changes to JSON and RSS files

Wed May 20th we updated our JSON and RSS files that we use for our channels. The channels do not reflect the changes to the files. The files are ingesting correctly but the following channels have not updated:

In The Pit With Ric

Blythe Whitaker Media

Get Global Network

On Sat May 32rd we reset the feed URL and submitted the channels again. We downloaded a preview of the channel to our Roku box and the preview channels reflect the information from the changed files, but the actual channels have still not updated and continue to ingest the updated files without error. 

Any suggestion are appreciated.

 

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makaiguy
Community Streaming Expert
‎05-24-2020 08:37 AM

Re: Channels not updating after changes to JSON and RSS files

I suspect you'll have a better shot at getting knowledgeable help in the Developers section.
https://community.roku.com/t5/Developers/ct-p/channel-developers
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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