My Channel is working well on Roku 2 and Roku 3. However, when I try to play content on Roku Ultra I can hear audio but I am getting no video. What change were made with the Roku Ultra that cause this? Does anyone know where I can find what changes I need to make to be compatible with the new hardware? Will I need to make changes for Roku Express and Roku Premiere?
Thank you for taking the time to read this. I appreciate any help that you might be able to offer.
What's the display resolution set to in player's Settings? Does it "not work" for all modes - 720/1080/4k - or just in one of them? What firmware is the #4640 (Ultra) on? Any specifics on the video you are playing?
I think I found the cause of the issue that I was having. At the beginning of my grid display function I created a roSlideShow. I didn't show it or do anything else with it, I just created it (I don't remember why, I think I was testing out the type() function). Once I removed this code I no longer had the issue.
This also fixed my problem. I got rid of a roSlideShow and the videos started playing on the Ultra. They played fine on other Rokus, but not on the Ultra until I got rid of the roSlideShow. It doesn't seem to make any sense, but it works. Thanks to lock_4815162342 for figuring this out.