I have a channel that has been published and in the channel store for years, no issues. I have multiple subscribers and it has generated a constant income. It’s very much a public channel and so has passed all the tests required of it when it was published.
now I get an email to say it’s a beta channel and it will be removed. But it’s not.
yes, when I look in the dashboard now a beta marker is now showing but it’s never been there before. My understanding is a beta channel is just what it suggests a non-public test channel. Which my channel definitely us not. It’s public, with subscribers and a years long billing history.
im trying to get partner success to listen but all I get is told that it’s a beta channel and to read the docs, no one is listening. I’m dealing with Jen and she is locked into full robot script reader mode.
how can I get help on this, it’s obviously a database door where my public channel has had this beta flag turned on in error and it needs repairing before I loose all my subscribers.
why must getting support always get to the stage where I have to scream?