Hi @Allen20,
We sincerely apologize for this experience. This is not what we aim for.
We understand that you're having issues with the Roku remote. We'd like to look closely at this concern. Would you mind elaborating on the issue you're having?
- When did you start having this issue?
- Have you tried changing the batteries for this remote?
- Photo of the pop-up notification you're having.
Additionally, we would recommend that you check out this support article for further troubleshooting suggestions on how to fix your Roku voice or simple remote that is not working.
With more details, we'll be able to provide you with the best resolution possible. Please let us know what you find out.
Sincerely,
Janadee
Nadee K.
Roku Community Moderator
