Remotes

[lastbluespring]

My roku remote (simple roku remote if that helps at all) goes completely haywire once the tv is on.

first, it automatically enters netflix and the mute button will be spammed as if someone is clicking it repeatedly. if I can manage to enter an account, the left arrow is spammed along with the mute button. currently it switched to spamming the volume button, so the volume is increasing. all other buttons are unresponsive. to turn off my tv I have to literally pull the cable from the outlet. also, for some odd reason, the remote will turn on the tv despite the issue even if I don't press the power button.

I've tried everything possible with the limitations I have. I've already established that the issue isn't low battery or the tv itself. any solutions or anyone having this same issue?

[RokuJharra-Q]

Welcome to the Roku Community, @lastbluespring!

Thank you for reaching out regarding the button issues on your Roku remote. We are here to assist you, so please follow the troubleshooting steps below:

Reset your remote: If your remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

• Why is my Roku remote not working?
• How to fix your Roku voice remote that is not working.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra