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can't fix my remote with all the solutions on the site

My remote is frozen... the only thing I can do is open or closed my tv.... I changed the batteries a little green light flasheed one time this lith is unde the btteries on the left side the one on the rigth side do nothing. I unplugged the tv. I took the batteries off nothing happened.... Any solution to my problem????

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3 REPLIES 3
RokuKariza-D
Roku Guru

Re: can't fix my remote with all the solutions on the site

Hi @limoges1950

Thanks for reaching out here in the Community.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Re: can't fix my remote with all the solutions on the site

Same issue. I’ve unplugged and changed batteries several times and it’s frozen in the set up process. 
SN: S008325S4S4A

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RokuKariza-D
Roku Guru

Re: can't fix my remote with all the solutions on the site

Hello @Buckwheat25

Thanks for the post.

We would recommend trying out the suggestions posted on this link: How to fix your Roku® voice or simple remote that is not working.

Keep us posted on how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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