Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
marcos9999
Reel Rookie

When pressing mute, remote trigger settings on TV

This only happens 1/10 times and is a little annoying. When I press mute on Roku remote, a settings window related to sound for the visually impaired pops up. It can be easily turned off using the TV remote. I have a Samsung UN55KS800DFXZA. Any clues on how to fix that?

 

 

thank you

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: When pressing mute, remote trigger settings on TV

It's the TV.  You can get the same response by pressing and holding the mute button on the TV's remote.  I thought there was a way to disable the shortcut in the TV's menus, but I just looked through mine and couldn't find anything.  I've gotten into the habit of making sure I barely touch the mute button when I use it.  I don't know if trying a different code for Samsung when setting up the remote for TV control would help, but it might be worth experimenting with if/when it really bothers you.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
marcos9999
Reel Rookie

Re: When pressing mute, remote trigger settings on TV

Thanks. That helps and as I could test, pressing the button for more than a second will bring the screen. I'll just press it quickly. Not a problem.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.