Remotes

[kazzax]

I have had this problem start when I put in brand new Amazon AAA batteries. Well the batteries ran out and I put in more new Amazon AAA batteries and the issue stopped on that exact day I changed the batteries.

Coincidence? Or just plain odd?

[bday1223]

I’ve been having the same problem for about two weeks now. After reading this post, I decided to take the batteries out and put them back in. Same batteries. That fixed the problem. 

[RokuJharra-Q · Accepted solution]

Thanks for your first post in the Roku Community, @kazzax @bday1223!

It looks like you're having trouble with your Roku remote, but don't worry—we're here to help!

We recommend trying to reset the remote by pressing and holding the Back and Home buttons at the same time for about 20 seconds. After that, just re-pair the remote and try the Roku voice feature to see if it makes any difference.

We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,
Jharra

[bday1223]

Thank you for the tip. However as stated before, removing and inserting the batteries solved the problem. If it happens again, I'll respond here and try the suggestion.

[RokuJharra-Q]

Hi, @bday1223. Thank you for the update!

We appreciate the update and information you and other community users provided regarding this remote issue with the Roku voice. We are committed to assisting our Roku users with any challenges they may encounter.

Please feel free to reach out if you have any further reports or issues with your Roku remote. 

1. Start a new thread: If restarting doesn't help, create a new thread detailing your issue. This will help us provide you with the most relevant troubleshooting steps.
2. Send a private message (PM): Feel free to send me a PM for more personalized assistance.

Thank You!
Our goal is to ensure you have the best streaming experience!

Best regards,
Jharra