Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Philmguy
Newbie

Volume and mute buttons stop working

Jump to solution

We're using a Roku soundbar and have voice remotes for two Tvs. The remote for the Tv that is not in the same room as the soundbar periodically has problems where the volume and mute buttons stop working while all of the other buttons, including the power button, continue working. The only way to get the volume and mute buttons to resume working is to put in new batteries. Why would this be happening with only the volume and mute buttons?

0 Kudos
1 Solution

Accepted Solutions
RokuEuniceL
Community Moderator
Community Moderator

Re: Volume and mute buttons stop working

Jump to solution

Hi @Philmguy,

Thanks for posting to the Roku Community!

We're happy to help with your problem with your remote's volume and mute buttons. Please try these steps:

  1. Press Home on your Roku voice remote.
  2. Scroll and select Settings.
  3. Select Remotes and Devices.
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control.

You can also check out this link here for more information on why your Roku voice remote is not controlling the volume of your TV.

Warm Regards,

Eunice

Eunice L.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator

Re: Volume and mute buttons stop working

Jump to solution

Hi @Philmguy,

Thanks for posting to the Roku Community!

We're happy to help with your problem with your remote's volume and mute buttons. Please try these steps:

  1. Press Home on your Roku voice remote.
  2. Scroll and select Settings.
  3. Select Remotes and Devices.
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control.

You can also check out this link here for more information on why your Roku voice remote is not controlling the volume of your TV.

Warm Regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.