Forum Discussion

konda855's avatar
konda855
Newbie
3 years ago
Solved

Remote is not working. Pls help

The purple arrow keys to move around the screen in the middle of the remote is very delayed when I click on it. It seems to only be on Hulu I have this issue. How do I fix this?

remotes
  • RokuJanadeeK's avatar
    RokuJanadeeK
    3 years ago

    Hi konda855 whitesprings,

    A warm welcome here at the Roku Community!

    We appreciate you reaching out to us.

    Since you've mentioned that the issue is isolated to the Hulu channel, we would first recommend performing the steps below to resolve the issue with your Hulu app before troubleshooting the remote:

    1. Remove the Hulu app by highlighting it and pressing the Star (*) button
    2. Restart the Roku device from Settings > System > System Restart
    3. Install the Hulu app again. Select Channel Store > Search for the app > Click Add channel

    Let us know if the issue is persistent, and from there, we'll continue to assist further.

    All the best,
    Janadee

  • RokuJanadeeK's avatar
    RokuJanadeeK
    3 years ago

    Hi Kque,
    Welcome to the Roku Community!

    Thank you for reaching out to us regarding your concern with your Roku remote.

    Prior to troubleshooting your remote, may we first know what type of Roku remote you are having issues with? Identifying your remote would be a great step in determining what troubleshooting step works best with your issue.

    You can check this out to Identify your Roku remote.

    We'll hope to receive a response regarding this issue.

    Best regards,
    Janadee

4 Replies

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  • whitesprings's avatar
    whitesprings
    Newbie
    3 years ago

    I have the same problem with the Roku simple remote. I cannot control the cursor selection for entering my password when signing into HULU. The cursor moves independently and stops at random keys. I've not found a solution online for this problem.

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      Hi konda855 whitesprings,

      A warm welcome here at the Roku Community!

      We appreciate you reaching out to us.

      Since you've mentioned that the issue is isolated to the Hulu channel, we would first recommend performing the steps below to resolve the issue with your Hulu app before troubleshooting the remote:

      1. Remove the Hulu app by highlighting it and pressing the Star (*) button
      2. Restart the Roku device from Settings > System > System Restart
      3. Install the Hulu app again. Select Channel Store > Search for the app > Click Add channel

      Let us know if the issue is persistent, and from there, we'll continue to assist further.

      All the best,
      Janadee

  • Kque's avatar
    Kque
    Reel Rookie
    3 years ago

    My controller is not working at all! Tried new batteries, nothing. What is going on with Roku?!!

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      Hi Kque,
      Welcome to the Roku Community!

      Thank you for reaching out to us regarding your concern with your Roku remote.

      Prior to troubleshooting your remote, may we first know what type of Roku remote you are having issues with? Identifying your remote would be a great step in determining what troubleshooting step works best with your issue.

      You can check this out to Identify your Roku remote.

      We'll hope to receive a response regarding this issue.

      Best regards,
      Janadee