Remote is not working. Pls help
- 3 years ago
Hi konda855 whitesprings,
A warm welcome here at the Roku Community!
We appreciate you reaching out to us.
Since you've mentioned that the issue is isolated to the Hulu channel, we would first recommend performing the steps below to resolve the issue with your Hulu app before troubleshooting the remote:
1. Remove the Hulu app by highlighting it and pressing the Star (*) button
2. Restart the Roku device from Settings > System > System Restart
3. Install the Hulu app again. Select Channel Store > Search for the app > Click Add channelLet us know if the issue is persistent, and from there, we'll continue to assist further.
All the best,
Janadee - 3 years ago
Hi Kque,
Welcome to the Roku Community!Thank you for reaching out to us regarding your concern with your Roku remote.
Prior to troubleshooting your remote, may we first know what type of Roku remote you are having issues with? Identifying your remote would be a great step in determining what troubleshooting step works best with your issue.
You can check this out to Identify your Roku remote.
We'll hope to receive a response regarding this issue.
Best regards,
Janadee