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AdirondackDude
Reel Rookie

Voice remote pro refuses to pair with roku tv

I've tried to pair this remote to 2 different Roku TVs and nothing. I hold down the pairing button for 5 seconds and nothing.  I went to settings on the roku tv and tried again.  Nothing.  I reset the tv and tried again. Nothing.  This remote is a piece of garbage.  I'm so mad that I bought this thing.  It only paired with a roku express but I upgraded to roku tv and now the thing is less than useless.  

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Voice remote pro refuses to pair with roku tv

Does the light start flashing when you hold down the button?  If you have big fingers it can be hard to depress the button, so you may have to use a pen or something to ensure you're pressing it.

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AdirondackDude
Reel Rookie

Re: Voice remote pro refuses to pair with roku tv

Yeah the light flashes. Nothing happens then though. I tried going in to settings to add new remote and it just searches forever while the light flashes after i press the button. Its weird cuz the remote will paur with regular rokus but not the roku tvs. 

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Tup
Newbie

Re: Voice remote pro refuses to pair with roku tv

I have the same issue. I just purchased the Voice Remote pro. Completely charged the batteries and it does not wish to pair. I have a TCL Roku TV running 11.0 software

 

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RokuKariza-D
Roku Guru

Re: Voice remote pro refuses to pair with roku tv

Hello @Tup 

Thanks for reaching out here in the Community!

For starters, we suggest running a manual software update on your Roku TV. To do this, navigate to Settings > System > System update > Check now. Once done, try pairing your Voice Remote Pro again. 

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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