Remotes

[Jp27]

Voice remote pro will not work unless plugged in. It is fully charged, I restarted the Roku, and I tried resetting/repairing the remote but it only works when plugged in. When plugged in, the TV says the remote is 100% charged. When unplugged, it does not work

i tried using the support chat, but it said there was a 5 minute wait and an hour and a half later there still wasn’t a response

[RokuJharra-Q]

Hi @Jp27, welcome to the Roku Community!

Thank you for contacting us about your Roku remote issues. We're here to help. 

Here are some steps you can try:

• Test with different power outlets, micro USB cables, and USB chargers.
• Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. 

If the issue persists after trying the troubleshooting steps provided, kindly send me a Private Message with the following details:

1. Serial number of the Roku player this remote is paired to.
2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
3. When and where did you purchase this?

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thanks,
Jharra