Remotes

[CBM1]

Model: 3800X Roku Streaming Stick

Serial #: YF001K991907

Device ID: CT38A1991907

Software: 10.0.0, build 4200-55

TV: Visio, E470VLE

I am able to control TV on/off using voice command, but not volume. Power button and volume control buttons not functioning on new Voice Remote Pro. Older Roku Voice Remote works perfectly for all functions. I look forward to a solution. Thank you.

[Old-Bill]

After all that, I did a chat session with Roku. That person was clueless about any emails Roku sent out announcing an update and said the Build I had was the latest greatest. Well, actually she said Build 4a98 was the latest because I had a typo in what I had told her I had. Anyway, I just checked again, and low and behold, there is a new build available! So I installed it, did all the steps to pair it with my TV, and . . . nothing. I don't know what the update did, but it didn't fix my problem.

Great job, Roku!

[deweyswak]

agree. I 'may' have solved my problem (had to reset a few of my electrical outlets so the new Remote Pro is now charging. Not too happy that it takes hours to charge or that I have to do this apparently every few weeks. My old battery powered remote works just fine.

[Aqr4808]

I’m still having this problem. My Roku is up to date. 

remote model # RC127 voice remote

Roku device model # 3800X roku streaming stick

serial # YF0089317181

device ID CT3898317181

software ver 10.0.0 build 4195-55

tv brand Insignia

model # NS-39E400NA14

[marty42]

Roku Model 3800X Roku Streaming Stick

Serial number YF00GY626895

Software Version 10.0.0 build 4195-55

Device ID CT37DG 626895

TV Pyle PTVLED18

[bjoyner]

I was able to update one remote and tv but not another. 

TV - Sharp

Model: 3921RW - Roku Premiere +
Serial number: YH004Y293193(JG2894293193)

Software version: 10.0.0  build 4205-91

Issue ID 93-230-557

[Old-Bill]

Has anyone heard anything from Roku? Any updates? Any apologies for the inconveniences? Any reason why we can't re-install a version of the OS that worked for us? Any evidence that anyone at Roku is monitoring this thread? Anything other than RokuAustin's "Mission Accomplished" on May 19? 

[bper]

I am also having this problem, but with an interesting twist that I am not sure if it is a defective remote or other. After trying everything listed here I am not able to do a search on the TV brand and cannot find any information on this problem. As soon as I enter a letter it comes up and says it cannot find this TV. I have a sharp aquos and it does not find sharp or even s. It does not find any kind of TV brand I put in or give me a choice of TV's. The remote does power off and on the TV, but stopped controlling the sound or mute buttons a couple months ago. Any ides what I should do next? I cannot get beyond the TV search. I have replaced the batteries and re-paired the remote also.  I still am not able to do a TV search. Roku info below.

Model - 3600X

Serial Number 5S56AT610652

Software Version - 10.0.0 Build 4205-24

Updated 12 hours 17 minutes ago

Sharp Aquos TV

[MRacho]

Just updated software this morning and was able to pair my remote again 

[Old-Bill]

MRacho,

Glad to hear it worked for you. I've been wondering--is the system working for "smart TVs" but not for folks with older models?

Thanks,

OldBill