Remotes

[Bsb00000]

it will not allow contact to remote at all and is still on start page

[RokuArjiemar · Accepted solution]

Hello! @Bsb00000,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the issue with your Roku remote not working after a reset.

All Roku voice remotes have a voice button located near the purple directional pad that has either a microphone or a magnifying glass icon.

If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

If you have a Roku simple remote, you should go to to the article with detailed instructions on how to fix your Roku simple remote instead.

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back 

  and home for 20 seconds.

Follow the steps in the "Reboot your streaming device" section above and then perform the appropriate step below to put your remote in pairing mode.

• If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
• If your voice remote does not have a pairing button, press and hold the Back 

  and the Home button for 5 seconds, or until you see the status light begin to flash.

When your streaming device finds your voice remote, an on-screen confirmation message will appear.

For more information, please click here: How to fix your remote.

Thanks,
Arjiemar