Mary, I appreciate your reply. Nothing has been resolved. The remote is fried. I did buy another remote, but it is the lesser version without headphones plug. There should be a sticker on the remote warning of potential static electricity damage. Another option would be to provide a custom anti-static bag that is clear and pliable or simply recommend one. Dealing with static electricity is always a potential problem with electronics. One other option would be to suggest that when handling a remote one's hands should not be dry. Applying hand lotion would be perhaps advisable for those who have dry hands because it could help to minimize potential static discharge. I have no problem sending the remote to Roku for examination. SN: SODD31AP2S3N.
Thanks for following up and providing additional information.
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